Grossunternehmen |
6000 Angestellte (Schweiz) |
| Temporär: Nein | Pensum: 80 - 100% |
| Turgi, Aargau | Sprache: en |
| Homepage |
Customer Support Specialist (80-100%)
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to
achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across
all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where
each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As a Customer Support Specialist in Traction Service you will provide support to our customers worldwide and drive
efficient services with regards to spare parts delivery. Our goal is to be recognized as a valuable partner for our
traction products throughout their entire life cycle. The key to success is reliable and customer-oriented project
support. Does that sound like a challenging next career step for you? Then come and join us!
Your responsibilities
- Contact person for (inter)national customers with regards to consignment stock, repairs or exchange of spare parts
with the aim of ensuring high customer satisfaction
- Elaborate quotations, including pricing and delivery dates
- Responsible for order processing, especially for setting-up and monitoring deadlines and handling of deliveries
- Ensure continuous and timely availability of materials at the customer's site
- Manage interfaces with customers, project management, production planning, repair center, field service and
procurement
- Contribute to the continuous improvement process
- Assist with dunning process
Your background
- Degree in the administrative field, combined with solid experience in project management or basic technical
apprenticeship with further training in business administration
- Minimum 2 years of experience in order processing, logistics or a similar field
- Good knowledge of SAP (MM/SD) and MS Office
- Committed, responsible and independent team player
- Structured and well-organised working style with the ability to work under pressure and meet demanding deadlines
- High customer and service orientation
- Fluent in German and English both oral and written, other languages are an advantage
Benefits
- Canteen
- Flexible work practices
- Gym membership
More about us
ABB Traction is a leader in traction technologies, driving innovation in rail and e-mobility. Our propulsion,
auxiliary and energy storage solutions contribute to making transportation more sustainable, while saving energy every
day. Our people and culture are the foundation of our success. We all together make the difference for our customers
every day. We look forward to receiving your application (documents submitted in English are appreciated). The
recruiting process is being led by Sarah Papapoulios, Talent Partner ABB Switzerland Ltd. If you want to discover more
about ABB, take another look at our website www.abb.com. ABB Data Privacy Statement:
https://new.abb.com/privacy-notice/candidate Work model: hybrid #LI-hybrid