Mittelunternehmen |
110 Angestellte (Schweiz) |
| Temporär: Nein | Pensum: 100% |
| Buchs SG, St. Gallen | Sprache: en |
| Homepage |
What's the role?
As a Business Analyst you will be working in our strategic “Experience” program – one of the key initiatives for the
next years to provide superior customer experience. You will work in an international scrum team together with
colleagues designing and defining the future omnichannel offerings to our customers for more than 50 countries and over
15Mio customer interactions a year.
Who is Hilti?
For the sixth time in the past 11 years, Hilti has been named one of the best employers by Great Place to Work.
What began as a family business in 1941, founded by brothers Eugene and Martin Hilti, has become a leading industry
player with over 120 locations worldwide and a workforce of more than 32,000 colleagues. Our incredible journey, from
humble beginnings to a global powerhouse, is a shining example of the rewards of a hard-working and dedicated team.
At Hilti, we provide leading-edge tools, technologies, software, and services for the global construction industry and
beyond. Our purpose is making construction better based on a passionate and inclusive global team and a caring and
performance-oriented culture.
We invest a substantial amount of our annual profit to the Hilti Foundation, which focuses on initiatives that empower
people to live independently and autonomously, contribute to building stronger societies, and create networks of
competent partners to achieve sustainable and scalable impact.
What does the role involve?
As a Business Analyst, you will actively engage with cross-functional teams and work closely with business
counterparts as you will bridge the technical and business world in order to design and configure a solution that
drives the company.
You will be working on our new generation of our cloud contact centre platform with the aim to create impact for our
customers and customer service agents. Being a BA you will learn about the collaboration needs of our customers and
todays offering to our customer service agents to provide a professional and superior experience for our customers.
Managing globally all customer collaboration on a state-of-the-art cloud contact centre from Genesys fully embedded
into our CRM platform running on salesforce.com provides us a great opportunity to continuously improve our solution
offerings. You will get time to familiarize on today’s solution and in parallel can already work on innovation for the
future knowing that the collaboration and communication space is currently highly dynamic and innovative. You will
formulate your proposals in close collaboration with your product owner into user stories from where this will be
implemented and rolled out in a structured approach to ensure impact and value for our customers.
We want your thirst to learn, courage to challenge and desire to improve things, including yourself.
What do we offer?
Buchs, Switzerland, welcomes you with its breathtaking Alpine vistas, superb living standards, and vibrant blend of
culture and nature. Discover a town that not only offers outdoor adventures, urban accessibility, and rich heritage but
also opens doors to a promising career in IT.
Unlock a world of IT innovation at our campus location in Buchs, join our dynamic Global IT team, and contribute to
the digital transformation in the construction and manufacturing sectors. Your expertise will thrive in an agile,
collaborative environment surrounded by the stunning Swiss/Austrian Alps. Elevate your career with Hilti and be a
driving force in shaping the future of technology in construction.
Own your career journey and explore global and local opportunities in a cross-functional role or as a specialist. Join
us in our Buchs location for a well-rounded and enticing IT career:
https://careers.hilti.group/en/where-we-are/schaan-liechtenstein/.
What you need is:
- Master’s degree in Information Systems, Computer Science, Business Administration, or related fields
- A good command of English (spoken and written) as well as communication / convincing skills
- Interest in exploring and realizing state of the art collaboration and communication channels in a professional
customer relationship environment
- Basic Marketing and Sales process understanding and willingness to learn how we use Information technology to create
impact for our customers
- Interest in analytics to consider data for process improvement
- Willingness to embrace new ideas, methodologies, and different technologies
- Agile mindset with first experiences in Agile methodologies is helpful
Why should you apply?
We have an excellent mix of people which believe makes for a more vibrant, more innovative and more productive team.
Success at Hilti is down to teamwork and ability, no matter what your background is
Does this sound like you? We look forward to your application! For further questions, please feel free to contact the
hiring manager Patrick Haupter ( LinkedIn ), Role Head of Stationary Sales Force IT.
*For non-EU / EFTA citizens: Please state your eligibility status to work in Switzerland / Liechtenstein and note that
if you do not own a valid Swiss / Liechtenstein work permit, Hilti cannot guarantee your final employment due to
authority regulations.
Learn more about us: https://careers.hilti.group/en
Learn more about our Global IT Competition here : https://www.youtube.com/watch?v=dlv1hDNuVw4
Learn more about life at Hilti Headquarters: https://www.youtube.com/watch?v=UeJPLBszc2A
Hilti is an equal opportunity employer.