Grossunternehmen |
2500 Angestellte (Schweiz) |
| Temporaire: Non | Taux: 100% |
| Switzerland, Schaffhausen | Langue:en |
| Site internet |
Your tasks:
- Lead a team of six with all aspects of leadership
- Ensure defined guidelines are implemented for optimal customer experience for visits
- Supervise the activities of the operational support center to ensure their interaction with customers reflects
positively on the company and their feedback
- Conform to GF brand standards and grooming guidelines
- Overseeing day-to-day operations, ensuring all departments run efficiently
- Managing reservations and room allocation for hotels or table reservations for restaurants for the visitors
- Planning and coordinating events hosted by the customer experience center
- Resolving complaints and issues from guests and the internal organization
- Ensuring the experience center and its infrastructure are well-maintained and aesthetically pleasing
- Maintaining relationships with suppliers to ensure the availability of goods and services
- Providing personalized services and addressing special requests
- Collecting and analyzing visitors' feedback to identify areas of improvement and making necessary changes (using the
Net Promoter Score eg.)
Your profile:
- Profound experience in the hospitality or equal area and a minimum of 4 years of experience in leading a team
- Excellent project management, organizational, communication, and planning skills
- Able to engage with all internal and external stakeholders from a variety of backgrounds and maintain
professionalism to help plan and define a customized agenda
- Inherent customer service skills with attention to the smallest details
- Courteously interact, when needed, with the customers to ensure a positive enthusiastic customized customer
experience
- Ability to anticipate problems and make quick decisions
- English and German have to be on a very good level, all other languages are an asset
- Willingness to work frequently on irregular hours
Benefits
Clear vision and purpose "We are a sustainability and innovation leader providing superior customer value" is our
vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our
daily work. Sustainability and innovation focus We have high sustainability and innovation goals. Let's work towards a
sustainable future together. Excellent learning tools At GF we provide development opportunities for everyone. We offer
global learning tools as well as trainings and specialized courses. Great career opportunities GF as a global acting
company provides many opportunities regarding career growth. We also offer a dedicated talent management process
(MyNextBigStep@GF) to boost your career. Employee Counceling The independent employee counseling service at GF is
available to all employees for both private and professional concerns. Flexible working conditions Wherever possible we
offer flexible working hours as well as the possibility to work remotely. Very attractive pension scheme GF offers all
employees an excellent pension plan. Free parking We provide free parking spaces for all employees.
Your contact
René PaparussoTalent Acquisition Manager +41 52 547 10 79 Web Ebnatstrasse 111
8201 Schaffhausen
Switzerland View larger map Applications from agencies will not be considered.
Your work route
Apply now
Who we are
GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of
fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and
investment in a culture based on performance, learning and caring.