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Leader for Control Software Quality and Customer Experience
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to
achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across
all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where
each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As the Leader for Control Software Quality and Customer Experience, you will be responsible for ensuring exceptional
customer experience for our variable speed drives. You collaborate with cross-functional teams to drive excellence in
our control software. Your technical expertise, hands-on, mentality, and customer-centric mindset will play a vital
role in enhancing our product offerings and maintaining our position as an industry leader. If you are passionate about
software quality, customer experience, and cutting-edge technologies, and you have a solid background in C+ programming
language, we invite you to join our dynamic team at ABB. As the Leader for Control Software Quality and Customer
Experience, you will have a unique opportunity to drive innovation and shape the future of our products, contributing
to the success of our customers worldwide.
Your responsibilities
- Software Quality Assurance: Oversee the design, implementation, and execution of comprehensive software testing and
quality assurance strategies to ensure the reliability, stability, and performance of our variable speed drives'
control software written in C+ programming language.
- Customer Experience Management: Define and implement customer-centric approaches to enhance the usability,
accessibility, and overall satisfaction of our products. Analyze customer feedback and derive actionable insights to
drive continuous improvement.
- Software Development Process: Collaborate with software developers and cross-functional teams in the development of
control software for variable speed drives. Establish best practices, coding standards, and development methodologies
to optimize software quality and customer experience.
- Issue Resolution: Investigate and address complex software issues reported by customers or identified during
testing. Ensure timely and effective resolution of software-related problems to minimize disruptions to end-users.
- Product Documentation: Oversee the creation of comprehensive and accurate technical documentation for control
software, including user manuals, release notes, and troubleshooting guides as well as configuration tools for
commissioning.
- Collaboration: Work closely with product management, hardware engineering, and customer support teams to align
software development efforts with overall business objectives and customer needs.
Your background
- Bachelor's or Master's degree in computer science, Software Engineering, Electrical Engineering or a related field.
- Proven experience in software development, specifically with C+ programming language, preferably in the context of
variable speed drives.
- Demonstrated experience in software quality assurance, testing methodologies, and test automation tools including
offline and real-time simulator tools
- In-depth understanding of customer experience management principles and methodologies.
- Excellent problem-solving skills and the ability to handle complex technical challenges
- Effective communication skills, both verbal and written, with the ability to convey technical concepts to
non-technical stakeholders.
- Experience in the industrial automation industry or related fields is a plus.
More about us
ABB System Drives is a global supplier of high-power, high-performance drives, drive systems and packages for
industrial processes and large infrastructure applications. With our industry leading technology and global support, we
help our customers, partners and equipment manufacturers with asset reliability, performance improvement and energy
efficiency in mission critical applications. Our people and culture are the foundation of our success. We all together
make the difference for our customers every day. We look forward to receiving your application (documents submitted in
English are appreciated). The recruiting process is being led by Peter Reinhardt, Talent Partner ABB Switzerland Ltd.
If you want to discover more about ABB, take another look at our website www.abb.com. ABB Data Privacy Statement:
https://new.abb.com/privacy-notice/candidate Work model: hybrid #LI-hybrid